Terms and Conditions
These terms and conditions apply to the use of the Elfie Ray website. By accessing the site and placing an order you agree to be bound by the terms and conditions set out below.
We want you to be delighted with your purchase. If you have any questions please e-mail us at email@example.com.
Payments are processed via our website over an SSL secure connection using PayPal. We also accept all major debit and credit cards. You will receive an e-mail confirmation of the transaction once your order has been placed.
All orders are processed in British Pounds, Sterling.
Postage and packaging
Your prints will be posted using a recorded delivery service and a signature will be required. If your package isn't signed for and is taken to your local depot it will be returned to us if it is not collected within a week. We will be happy to post it again but would ask you to cover the cost of the extra postage. It will be shipped in a kraft finish cardboard tube made with 100% recycled cardboard. All our prints are carefully wrapped in robust packaging to ensure they arrive in pristine condition. Please take extra care when removing your print from its packaging. It will flatten out once framed.
We aim to dispatch print orders within five working days of payment. We will contact you via email if there is a delay as prints are often created to order.
Made to order hand painted work will take longer and you will be contacted via email.
Shipping costs will be calculated prior to payment at the checkout.
The UK recorded deliveries £
International signed for deliveries to Europe £
International signed for deliveries for world zone 1 £12
International signed for deliveries for world zone 2 £12
International deliveries may be subject to local import duties and taxes. These charges are beyond our control, and any extra cost needs to be covered by the customer.
We hope you will love your artwork. Should you wish to return it for a full refund or an exchange you can send it back within 7 days of receipt in undamaged and resalable condition using the return address provided. The cost of returning goods shall be borne by you.
We do not accept responsibility for the loss or damage of returned items in transit. Please make sure that you use adequate tracking and insurance and package the item well.
Should your art arrive damaged please email images to firstname.lastname@example.org as soon as possible.
A replacement will be sent on receipt of evidence that the faulty print has been destroyed. This will keep the correct limited edition number of prints in circulation.
The copyright of this site and all artworks, designs, and products within it are retained by the artist Elfie Ray. Content from our site must not be reproduced without written permission.
Personal identification information
We may collect personal information from users when they visit our site, register on the site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. We will collect personal identification information from Users only if they voluntarily submit it. Users can refuse to supply personal information but it may prevent them from using certain Site related activities.
We will only use personal information to contact our users if it relates directly to an order or the user has subscribed to our newsletter or similar app for information updates about our products and services. Users may unsubscribe when desired please contact us at email@example.com if you need help with this.
Elfie Ray will never sell, trade, or rent Users personal identification information to others. Elfie Ray does, however, use a number of third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as web hosting with third-party apps and plugins, processing payments, sending out newsletters or surveys and analyzing traffic to our site.
Third party services we use that may use our user's data. Wix.com, Paypal, Google Analytics Etsy, Facebook, Twitter, Instagram, Pinterest, and Flickr .
We use a third party service wix.com to build and run our site They provide us with the online e-commerce platform and an SSL secure connection for processing online payments.
We use Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.
We link our Elfie Ray site to Elfie Ray Etsy, Facebook, Twitter, Instagram, Pinterest, and Flicker sites. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
8.2. Law Enforcement, Legal Requests, and Duties:
Wix may disclose or otherwise allow others access to your Personal Information pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you.
8.3. Protecting Rights and Safety:
Wix may share your Personal Information with others if we believe in good faith that this will help protect the rights, property or personal safety of Wix, any of our Users, any Users-of-Users, or any member of the general public, with or without notice to you.
This document was last updated on February 12, 2018