We Ship Worldwide.

UK £5

Rest of the world £10

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© 2016 by Elfie Ray created with Wix.com

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Elfie Ray 

Tel:07842832844

elfierayart@gmail.com

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Terms and Conditions

These terms and conditions apply to the use of the Elfie Ray website. By accessing the site and placing an order you agree to be bound by the terms and conditions set out below.

 

We want you to be delighted with your purchase. If you have any questions please e-mail us at info@elfieray.com.

 

Payment

Payments are processed via our website over an SSL secure connection using PayPal. We also accept all major debit and credit cards. You will receive an e-mail confirmation of the transaction once your order has been placed.

All orders are processed in British Pounds, Sterling.

 

Postage and packaging

Your prints will be posted using a recorded delivery service and a signature will be required. If your package isn't signed for and is taken to your local depot it will be returned to us if it is not collected within a week. We will be happy to post it again but would ask you to cover the cost of the extra postage. It will be shipped in a kraft finish cardboard tube made with 100% recycled cardboard. All our prints are carefully wrapped in robust packaging to ensure they arrive in pristine condition. Please take extra care when removing your print from its packaging. It will flatten out once framed. 

We aim to dispatch print orders within five working days of payment. We will contact you via email if there is a delay as prints are often created to order.

Made to order hand painted work will take longer and you will be contacted via email.

 

Shipping costs will be calculated prior to payment at the checkout.

The UK recorded deliveries £

International signed for deliveries to Europe £

International signed for deliveries for world zone 1 £12

International signed for deliveries for world zone 2 £12

International deliveries may be subject to local import duties and taxes. These charges are beyond our control, and any extra cost needs to be covered by the customer.

 

Returns

We hope you will love your artwork. Should you wish to return it for a full refund or an exchange you can send it back within 7 days of receipt in undamaged and resalable condition using the return address provided. The cost of returning goods shall be borne by you.

We do not accept responsibility for the loss or damage of returned items in transit. Please make sure that you use adequate tracking and insurance and package the item well. 

 

Should your art arrive damaged please email images to elfierayart@gmail.com as soon as possible.

A replacement will be sent on receipt of evidence that the faulty print has been destroyed. This will keep the correct limited edition number of prints in circulation.

 

Copyright

The copyright of this site and all artworks, designs, and products within it are retained by the artist Elfie Ray. Content from our site must not be reproduced without written permission.

 

Privacy

Personal information supplied to us is confidential and will never be made available to a third party. We do use third parties to operate our site who all have their own privacy policies. Please read our privacy policy below.

 

Privacy Policy

This Privacy Policy tells you how Elfie Ray collects, uses, maintains and discloses information collected from users of the www.elfieray.com website. This privacy policy applies to the Site and all products and services offered by Elfie Ray.

 

Personal identification information

We may collect personal information from users when they visit our site, register on the site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. We will collect personal identification information from Users only if they voluntarily submit it. Users can refuse to supply personal information but it may prevent them from using certain Site related activities.

We will only use personal information to contact our users if it relates directly to an order or the user has subscribed to our newsletter or similar app for information updates about our products and services. Users may unsubscribe when desired please contact us at elfierayart@gmail.com if you need help with this.

Elfie Ray will never sell, trade, or rent Users personal identification information to others. Elfie Ray does, however, use a number of third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as web hosting with third-party apps and plugins, processing payments, sending out newsletters or surveys and analyzing traffic to our site. 

Third party services we use that may use our user's data. Wix.com, Paypal, Google Analytics Etsy, Facebook, Twitter, Instagram, Pinterest, and Flickr .

 

We use a third party service wix.com to build and run our site They provide us with the online e-commerce platform and an SSL secure connection for processing online payments.

(please see the Wix privacy policy sections regarding users of users,  Elfie Ray being the user of Wix and Elfie Ray customers being the users of users.) Wix has various ways of tracking and sharing information about traffic on their site.

 

https://www.wix.com/about/privacy

 

Cookies

Our Site may use ‘cookies’ to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. The user may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

 

We use Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.

 

We link our Elfie Ray site to Elfie Ray Etsy, Facebook, Twitter, Instagram, Pinterest, and Flicker sites. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

8.2. Law Enforcement, Legal Requests, and Duties:

Wix may disclose or otherwise allow others access to your Personal Information pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you.

8.3. Protecting Rights and Safety:

Wix may share your Personal Information with others if we believe in good faith that this will help protect the rights, property or personal safety of Wix, any of our Users, any Users-of-Users, or any member of the general public, with or without notice to you.

 

Changes to this privacy policy

Elfie Ray may update this policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

 

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at elfierayart@gmail.com

 

This document was last updated on February 12, 2018